Effective Date: 2 Sep 2025

At Bertam Wellness Spa & Villas, we respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of personal data:

  • Information submitted through our Contact Us form (name, email, phone number, message).

  • Information provided when making bookings through our third-party booking partner (name, contact details, payment information).

  • Feedback, enquiries, or other correspondence with us.

  • Technical information collected through cookies or similar technologies (browser type, pages visited, IP address).

2. How We Use Your Information

Your personal data may be used for the following purposes:

  • To process bookings and manage reservations.

  • To respond to enquiries, requests, and feedback.

  • To improve our services, website performance, and user experience.

  • For marketing and promotional purposes (only where consent is given).

  • To comply with legal obligations.

3. Sharing of Information

We may share your data with:

  • Third-party booking partners for processing reservations.

  • Service providers (such as IT, analytics, and payment processors).

  • Regulatory authorities when required by law.

We do not sell or rent your personal data to third parties.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. By using our site, you consent to the use of cookies. You may disable cookies through your browser settings, but some features of the site may not function properly.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described above or until you request its deletion.

6. Your Rights

Under Malaysia’s PDPA, you have the right to:

  • Access and obtain a copy of your personal data.

  • Request correction of inaccurate or outdated data.

  • Request deletion of your personal data.

To exercise these rights, please contact us at:
 Email: info@bertamwellnessspavillas.com

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.